Complaint information
If you have not contacted us about the issue, we would appreciate an opportunity to resolve the matter prior to you filing a complaint. You may reach us through the contact information below:
Main Office
Horizon Bank
600 West 5th Street
Austin, Texas 78701
Mailing Address
Horizon Bank
P.O. Box 685133
Austin, Texas 78768
Telephone Numbers
Main: (512) 637-5730
Toll-free: (866) 914-2265
Don’t send confidential information over email.
Horizon Bank is chartered under the State of Texas and, by state law, is subject to regulatory oversight by the Texas Department of Savings and Mortgage Lending. Any consumer wishing to file a complaint against Horizon Bank, SSB, should contact the Texas Department of Savings and Mortgage Lending through one of the means indicated below:
In Person or by Mail
Texas Department of Savings and Mortgage Lending
ATTN: Consumer Complaint Division
2601 North Lamar Boulevard, Suite 201
Austin, Texas 78705-4294
Telephone Number
(877) 276-5550
Fax Number
(512) 936-2003